Holiday Hours

Christmas Eve - Tuesday, December 24th:
Our offices will close at 3PM.
Our Client Connections Center will be available from 7AM - 5PM by calling 844-266-2548 or [email protected].

Christmas Day - Wednesday, December 25th:
Our offices and Client Connections Center will be CLOSED.

As always, you can manage your accounts through our online and mobile banking services.

Holiday Hours

Christmas Eve - Tuesday, December 24th:
Our offices will close at 3PM.
Our Client Connections Center will be available from 7AM - 5PM by calling 844-266-2548 or [email protected].

Christmas Day - Wednesday, December 25th:
Our offices and Client Connections Center will be CLOSED.

As always, you can manage your accounts through our online and mobile banking services.

How AI Is Changing Fraud As We Know It

Education and vigilance can safeguard your identity
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How AI is Changing Fraud as We Know It

In an era of rapid technological advancement, fraudsters are leveraging more sophisticated approaches. With easily accessible Artificial Intelligence (AI) programs like ChatGPT, the FTC and other government security agencies have seen a rapid spike in successful cybercrime using this technology for fraudulent gain. 

135% increase in the first two months of 2023, a surge that coincided with the rising adoption rate of ChatGPT. Cybersecurity scams have evolved from simple email phishing attempts to complex AI-assisted attacks, deceiving even the most vigilant individuals. By better understanding AI's role in these new tactics, businesses and individuals can stay one step ahead.

Voice-Based Deception with “Vishing”

While phishing as we know it tends to exist primarily in text-based scams, vishing (voice-phishing) takes advantage of voice-based interactions to deceive targets. Using voice synthesis technologies powered by AI, scammers can mimic the voices of trusted individuals or organizations over phone calls. Vishing scams play on the assumption that victims won’t second guess a request for money that (at first glance) seems to come from a reputable source, no matter how large the sum or how strange the request. Protect yourself by always calling that entrusted person directly to confirm the request.

The Risk of Engaging with Spam Calls

While it may seem harmless to answer an unknown call, there are several reasons why it is important not to knowingly pick up spam phone calls with the desire to mess back with the fraudsters:

  1. Personal safety: Interacting with scammers can potentially expose you to further risks, as they may have access to personal information or employ aggressive tactics. Even seemingly harmless information, like your name or address, can be valuable to scammers. Engaging with spam calls can inadvertently provide them with the personal details they need to perpetrate fraud.

  2. Validation of phone numbers: Answering spam calls, even with the intention to mess with scammers, signals to scammers that your number is active and can lead to an increase in unwanted calls.

  3. Identity Theft: In some cases, scammers might use the information they obtain to commit identity theft, causing potential long-term harm and distress.

  4. Potential for Voice Recording: In a newer scam known as the "Can you hear me?" scam, the caller, typically an AI, asks the target if they can be heard. When the target responds affirmatively, the AI records the "Yes" response. This recorded confirmation can then be manipulated and used out of context, seemingly providing consent for unwanted services or fraudulent transactions.

In light of the "Can You Hear Me?" scam, it's clear that the advancements in AI technology present both immense opportunities and potential threats. This method underscores the power and potential misuse of AI in voice synthesis technology. By understanding the risks and adopting safe practices, we can protect ourselves and our businesses from the evolving threat of AI-augmented fraud.

Malware: The Silent Intruder

Malware, short for malicious software, is a wide range of harmful programs that infiltrate systems to cause damage or gain unauthorized access. In the past, malware was spread through infected attachments or compromised websites. However, cybercriminals now use AI-powered automation to deploy malware on a large scale and at high speed. The rise of fileless attacks makes it difficult to detect malware using traditional antivirus solutions.

Combating AI-Assisted Fraud: A Proactive Approach

Implementing a comprehensive approach is crucial when it comes to mitigating AI-assisted fraud:

  1. Integrate AI-based fraud detection and antivirus solutions into your security infrastructure. Using machine learning techniques, these systems can identify unusual patterns and behaviors, allowing you to neutralize threats before they cause significant damage.

  2. Conduct regular training sessions to educate your staff about the latest fraud tactics and prevention measures. Keeping your team informed and aware is crucial in staying one step ahead of fraudsters.

  3. Utilize strong access controls and multi-factor authentication. By adding an extra layer of protection, you can ensure that only authorized individuals have access to sensitive information and resources.

  4. Stay updated on the latest cybersecurity standards and comply with them diligently. Adhering to industry best practices and regulations is essential in safeguarding your business against AI-assisted fraud.

By understanding the evolving techniques employed by scammers in areas such as phishing, vishing and malware attacks, individuals and businesses can take proactive measures to protect themselves. Through a combination of vigilance, education and healthy skepticism we can navigate the ever-changing landscape of fraud prevention with confidence.

Additional Sources: Forbes, FTC.gov

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